Is there a cooling off period?

 

Yes of course. By law, under theĀ  ‘Cancellation of Contracts made in a Consumer’s Home or Place of Work etc Regulations 2008′ you have a seven-day cooling-off period during which you can cancel. However, I go much further than this. Firstly, I would never ask a customer to sign anything when I visit, so at that stage, no contract, either written or verbal exists. Secondly, once I have submitted my quotation, you can peruse it at your leisure for as long as you wish (although, if you came back to me several months later, I would reserve the right to submit another quotation if there had been any significant increases in the costs during that time) . Finally,if you decide to proceed, then we will agree a mutually acceptable start date, but no deposit is required. Effectively, you can cancel at any time up until the day when work commences, with no penalties.

Posted in: 1. Questions about quotations